It is the most common that at the last minute there are unforeseen situations that threaten the harmony of the wedding, but in reality it is not a big deal when working with professionals, because they will always have an AS up their sleeve to solve any situation.
The problem is when your chosen providers are not that professional, and instead of moving the situation through, they make a mess, leaving you bride and groom with feelings of anguish, anger, and helplessness.
To avoid this frustration, I recommend that you take note of these tips:
1.- Hire professionals.
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Look for serious companies. Even if it costs them a little more money, they will feel calm because they will have the certainty that they will do a good job, because if there is something very unfortunate it is having a bad time on one of the happiest days of their lives.
To hire any vendor who will participate in your wedding, first do your research, check their work and reputation on social media and if you can talk to someone who has had the experience of working with them directly better.
Look for references from other grooms (not comments from friends of the providers or the opinions of other providers, only the grooms who have worked with them will give you the valuable information you need).
And if you can, hire a wedding coordinator, an experienced professional. It will save you a lot of work when it comes to finding and hiring the best providers for you.
2.- Always sign contracts.
Sign contracts with each supplier, do not let something hang in the air without being written on a piece of paper with a signature.
Nothing about the supplier saying “ahh yes, we also added that, I remember to put it on the wedding day … “ Any agreement, make sure it is recorded in the contract, in the design sketch or on the paper where the provider is taking notes of what is due for your wedding.
And I do not mean that suppliers like to be breached, but sometimes they work for so many events that it is impossible for them to remember the details for each wedding couple by heart, so it is better to leave absolutely everything in writing and perfectly explained.
3.- Review the contract.
Check that the contract is formal, that it is well written, that each and every one of the points discussed is detailed, that is, that everything they were offered is written in the contract.
Even if they can add photos that illustrate exactly what they want, so much the better! For example the centerpieces, the decoration of the cake, or the flowers of the bridal bouquet.
Check that at least these points are absolutely detailed in each contract:
- Company data
- Bride and groom data
- Event date
- What service are they offering them, what does it consist of?
- The number of guests covered by the service
- Price and method of payment
- Extra costs
- Cancellation policies
- Alternate plans (in case the provider gets sick or if there is rain)
In addition to the above points, each contract must specify more details, for example:
- If it is the place, stipulate the area assigned for your event, all its characteristics, as well as if you will have facilities to use other areas (for the civil ceremony, for a photocall, etc.)
- If you are a food provider, the dish must be specified, fully described everything that will be served at each of the times, the time they will serve, if they can furnish the furniture (plates, cutlery, etc.)
- If it is the photographer, you must define the number of hours, the schedule, the number of photos that will be delivered, the delivery date.
- If you are the florist, describe the types and colors of flowers that will be used.
4.- Avoid working with friends or family.
Working with such close acquaintances can be a double-edged sword. On the one hand, this person can do a great job for you at a lower cost, and on the other hand, it may be that trust does not give you the same desire as with other clients who are not known.
Likewise, you will not have the same confidence to demand or fight if something does not seem right to you, so consider it and think about it very well if it is in your plans to hire someone very close.
And what happens if the provider does not comply?
- If there is still money to pay, the bride and groom can negotiate a discount for the unsatisfactory service. But it will seldom be possible because generally, most services must be settled before the wedding.
If it is no longer possible to negotiate, they can opt for these measures:
- PROFECO: If there was something that the provider promised and did not comply with, they can go to PROFECO to file a complaint or complaint.
In Mexico, the Federal Consumer Prosecutor’s Office is the institution in charge of defending the rights of consumers, preventing abuses and guaranteeing fair consumer relations. They will review your complaint and if it is found that your rights as consumers were effectively violated, the corresponding administrative process will begin to compensate them for the damage and may also lead to financial penalties for the company.
- Share your experience in networks and forums: Now with social networks we all have a voice and can be heard. Any breach by the provider, you can make it public.
You will no longer be able to turn back time and repair the bad moment in your wedding, but at least you will be able to alert other grooms about the bad providers It would be very considerate of you if after the wedding they share your experience whether it was good or bad This way, they could help other couples to make better decisions and encourage suppliers to be more responsible with their work.
I sincerely hope that no one has to go through the last part of the post.
I wish everything turns out wonderful at your wedding!